Privacy Policy gdwon

Information We Collect

When you register an account with gdwon, we collect information needed to verify your identity, process financial transactions, and comply with international licensing requirements. The information collected includes:

• Identity information: full name, identification card number (MyKad), date of birth and gender as registered;
• Contact information: email address, mobile phone number and mailing address;
• Financial information: details of the payment method used, such as Touch 'n Go eWallet, DuitNow, FPX account or cryptocurrency wallet — without storing your full card number;
• Technical information: IP address, device type, operating system, web browser and access log data;
• Activity information: betting history, deposit and withdrawal records, and interactions with customer support.

Purpose of Using Information

gdwon uses the information collected solely for purposes related to platform operations and legal compliance. Specifically, your data is used to:

• Verify player identity during registration and each time you log in to your account to prevent unauthorised access;
• Process deposits and withdrawals through supported payment methods securely and accurately;
• Comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements as mandated by the international licensing body;
• Provide effective 24/7 customer support in Malay and English;
• Send important notifications relating to your account, transactions and policy changes via email or live chat;
• Detect and prevent fraudulent activity, account hacking and platform abuse;
• Improve the user experience based on usage patterns and player feedback.

Disclosure to Third Parties

gdwon does not sell, rent or trade players' personal information to any party for marketing purposes. However, personal information may be shared in limited circumstances as follows:

• Payment service providers who process financial transactions on behalf of gdwon, bound by strict confidentiality agreements;
• Game software provider partners who require minimum technical data for verification and fraud prevention;
• Regulatory authorities or law enforcement when there is a valid legal obligation to do so;
• Independent auditors and international licensing bodies in the context of periodic compliance reviews.

Information Security

The security of players' personal data is an operational priority at gdwon. We implement multiple layers of technical and organisational security to protect your information:

• 256-bit SSL encryption on all connections between your device and gdwon's servers;
• Two-factor authentication (2FA) available to all account holders to add an extra layer of password security;
• 24/7 monitoring of suspicious activity and unauthorised access attempts on player accounts;
• Separation of financial data from general personal information at the infrastructure level;
• Regular information security training for all staff who have access to player data.

Cookies and Tracking Technologies

The gdwon website uses cookies and similar technologies to ensure the core functions of the platform operate correctly and to improve your browsing experience. The types of cookies used include:

• Session cookies required to maintain your logged-in status while you browse the platform;
• Preference cookies that store the language and display settings you have chosen;
• Internal analytics cookies that help us understand which parts of the platform are most frequently used and identify technical issues;
• Security cookies that detect unauthorised access attempts and unusual activity.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the gdwon platform, including the ability to remain logged in to your account.

Data Retention and Deletion

gdwon retains players' personal information for the period required to fulfil the purpose for which it was collected and to comply with legal and licensing obligations. In general:

• Active account data is retained for as long as the account remains active and in use;
• Financial and transaction records are kept for the period specified by international licensing requirements for audit purposes;
• Data that is no longer required will be securely deleted or anonymised in accordance with established data deletion procedures.

Players who request account closure may contact our customer support. Data deletion requests will be processed in accordance with applicable legal obligations, and information required for audit or regulatory compliance purposes may need to be retained for a certain period even after the account is closed.

Cross-Border Data Transfers

As an online gambling platform operating under an international licence, some player data may be processed or stored on servers located outside Malaysia. In such cases, gdwon ensures:

• Data transfers are made only to destinations with an equivalent or higher level of data protection;
• Binding data transfer agreements are in place with all service providers that receive Malaysian player data;
• Players are informed of the possibility of cross-border transfers through this policy.

Minors and Age Restriction

The gdwon platform is intended solely for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Should we find that personal information of an underage individual has been collected, we will immediately take steps to delete that data and close the relevant account.

Changes to This Privacy Policy

gdwon reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to players via:

• A notification displayed prominently on the gdwon website when you log in to your account;
• An email notification sent to the email address registered with your account;
• An announcement through our live chat customer support channel.

Continued use of the gdwon platform after any policy changes take effect means you accept the updated Privacy Policy. We recommend that you check this page periodically to stay informed of our latest privacy practices.

Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the gdwon Privacy Officer via:

• 24/7 live chat available directly on the gdwon website — the fastest way to get a response;
• Email to [email protected] with the subject line "Data Privacy Enquiry".

We aim to respond to all privacy-related enquiries fully and within a reasonable time. Our customer support operates 24/7 in Bahasa Melayu and English.